Frequently Asked Questions

We offer a wide range of organic products, including grains, spices, flours, millets, dry fruits, and pickles. All our products are sourced and processed to ensure they meet high standards of quality and freshness.

 

Yes, all products labeled as organic meet our certification standards and are sourced from certified organic suppliers, ensuring no pesticides, synthetic fertilizers, or GMOs are used.

 

You can place an order directly through our website by browsing the categories, selecting your items, and completing checkout. We offer various payment options for your convenience.

 

We accept major credit cards, debit cards, net banking, and UPI. All transactions are secure and encrypted for your safety.

 

No, there is no minimum order value. You can order as per your requirement.

Orders are typically processed within 1-2 business days and shipped via standard delivery. Delivery usually takes 5-7 business days, depending on your location. During peak seasons, there might be slight delays.

 

We currently ship across India. You can enter your postal code at checkout to confirm shipping availability.

 

We accept returns for most unopened and unused products within 15 days of delivery. For more details, please refer to our Return Policy.

 

Yes, you can cancel your order if it has not yet shipped. Once an order is dispatched, the cancellation request will not be accepted.

If your order arrives damaged or incorrect, please contact us within 48 hours with details and photos of the item. We’ll arrange for a replacement or refund as needed.

 

Once your order is shipped, you’ll receive a tracking link via email or SMS. Use this link to check your order’s status.

 

Yes, we periodically offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

 

For optimal freshness, store our products in a cool, dry place, away from direct sunlight. For some items, refrigeration may be recommended.

 

While we strive to maintain allergen-free processing, our products may be processed in facilities handling tree nuts, gluten, and other common allergens. Please check product descriptions or labels for more details.

 

You can reach us by email at [Your Contact Email] or by phone at [Your Contact Phone Number]. We’re here to help with any questions or concerns.